Returns & Exchange policy
At Noolyaappu, we strive to ensure that every customer is satisfied with their purchase. We understand that sometimes a product may not meet your expectations. Therefore we offer exchange policy to address such situations. Please read our refund and exchange policy before making a purchase.
You can inform us of your decision by e-mail reachnoolyaappu@gmail.com
Exchange Only Policy:
We do not offer refunds on any products purchased from our website. However, we provide an exchange option within a specified timeframe.
If you are not satisfied with your purchase, you can request an exchange for a different size, color, or style of the same product, subject to availability.
The exchange request must be made within 3 days from the date of delivery.
Conditions for Exchange:
The product must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
Please ensure that the product is free from any damages or alterations caused by the customer.
We reserve the right to refuse an exchange if the product does not meet the above conditions.
Shipping Cost Responsibility:
The shipping cost for the exchange is the responsibility of the customer. This includes the cost of returning the original product and the cost of shipping the exchanged product.
We recommend using a reliable shipping method with tracking to ensure the safe return of the product.
Exchange Process:
To initiate an exchange, please contact our customer support team through WhatsApp +1 226 224 3104 or email reachnoolyaappu@gmail.com .
Provide your order details, reason for exchange, and desired exchange item information.
Our customer support team will guide you through the exchange process, including providing the return address and any additional instructions.
Once we receive the returned product and verify its condition, we will process the exchange and ship the replacement product to you.
Exceptions:
We do not offer exchanges on customized or made-to-order products, as these items are tailored specifically to your preferences.
In the rare event of a defective or damaged product, please contact our customer support team immediately. We will assess the situation and provide appropriate resolution options.
Please note that all exchanges are subject to availability. If the requested exchange item is unavailable, we will offer alternatives or a store credit as per our discretion.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail reachnoolyaappu@gmail.com